Customer Support

• Availability: Our customer support team is available 24/7 to assist with any post-travel inquiries or issues.
• Contact Methods: Customers can reach us via phone, email, or through our online chat service for immediate assistance.

Feedback and Reviews

• Feedback Collection: We actively seek feedback from customers to improve our services. A feedback form will be sent via email after the completion of the trip.
• Review Incentives: Customers are encouraged to leave reviews on our website and social media platforms. As a token of appreciation, we offer discounts on future bookings for detailed reviews.

Complaint Resolution

• Complaint Submission: Customers can submit complaints via our official complaint form available on our website.
• Resolution Timeframe: We aim to resolve all complaints within 7 business days. In complex cases, we will keep customers informed of the progress regularly.
• Escalation: If a resolution is not satisfactory, customers can escalate the issue to our senior management team.

Refunds and Compensation

• Refund Policy: Refunds for unused or partially used services are processed according to the terms outlined in our cancellation policy.
• Compensation: In cases where service delivery does not meet the agreed standards, customers may be eligible for compensation. Each case will be evaluated individually to determine the appropriate compensation.

Lost Items

• Lost and Found: Any items left behind during the trip will be documented and securely stored. Customers can contact us to reclaim lost items, which will be shipped back at the customer’s expense.

Loyalty Program

• Enrollment: Customers are automatically enrolled in our loyalty program after their first booking.
• Benefits: Members receive exclusive discounts, early access to promotions, and priority support.

Follow-Up Services

• Future Travel Planning: Our travel advisors are available to assist with planning future trips, offering personalized recommendations based on past travel experiences.
• Special Offers: Periodic special offers and promotions will be communicated to past customers via email.

Documentation and Receipts

• Travel Documentation: We provide all necessary travel documentation, including itineraries, vouchers, and receipts, electronically post-travel.
• Receipt Requests: Additional copies of receipts can be requested via our customer support team.

This post-sales policy is designed to ensure customer satisfaction and continuous support even after the completion of travel services. We value our customers and strive to provide exceptional service at every stage of their journey.