Booking Policy
- Booking Confirmation: After completing a booking, customers will receive a confirmation email detailing the booked services, dates, and related details.
- Information Requirements: Customers need to provide valid identification and contact information.
Payment Policy
- Payment Methods: Accepted payment methods include credit cards, bank transfers, and online payment platforms.
- Payment Timing: To secure your booking, we require a non-refundable deposit in order to secure your place on tour. Unless otherwise stated, this will be 10% of the tour value. The remaining 90% is due 30 days prior to the departure date of the first product or service included in your booking, as specified on your booking confirmation. If we do not receive full payment on time, we will issue a reminder before considering the booking as canceled by you.
- We offer flexible deposits to allow you to cancel your tour before full payment is due and apply your deposit to other tours or departure dates. All payments are therefore, not refundable. Only the deposit is flexible and once full payment has been made, you are unable to transfer your booking to another departure date or tour. Only one deposit may be applied per person per tour. You are unable to apply multiple deposits to one booking in the unlikely event that you have to cancel multiple trips. Your deposit can only be moved to a new booking that is of equal or greater value to the cancelled original tour. Your deposit may not be applied to the same or similar dates of travel.
- You can change your departure date at any time between you paying your deposit and final payment being due. Once final payment has been requested by The Dragon Trip, we are unable to change your departure date.
Immediate Full Payment Requirements
Certain services, such as ticket and hotel bookings, may require full payment at the time of booking. We will notify you of these requirements before confirming your booking. If a booking is made less than 30 days before the departure date, the full amount is due at the time of booking.
Completion of Service:
Our service concludes upon the safe completion of the traveler’s itinerary with us.
Service Quality:
Our commitment to quality includes:
- Accurate Information: We ensure that all travel products and services listed on our platforms are described accurately and updated regularly.
- Customer Support: Our support team is available to assist you with any inquiries or issues through multiple channels, including phone, email, and live chat. We aim to provide prompt and effective assistance.
- User-Friendly Experience: Our platforms are designed to be user-friendly, providing an intuitive and seamless booking experience.
Performance Standards
We measure our performance against key metrics to ensure consistent service quality, including:
- Response Time: We aim to respond to customer inquiries within 48 hours.
- Resolution Time: Most issues are resolved within 72 hours, depending on their complexity.
- Customer Satisfaction: We collect and analyze customer feedback regularly to continuously improve our services.
This policy aims to ensure transparency and clear responsibilities between customers and tourism service providers, guaranteeing a smooth travel experience. Customers are advised to carefully read and understand these policies before booking to avoid subsequent disputes and unnecessary trouble.
Continuous Improvement
We continuously review and enhance our services based on customer feedback and market trends. Your feedback is invaluable in helping us to improve and adapt our offerings to better meet your needs.
Feedback and Complaints
We welcome and value your feedback. If you have any suggestions, compliments, or complaints, please contact our customer support team. We are dedicated to addressing your concerns promptly and fairly.
